SaaS renewals
Catch risk months before renewal date.
Example workflow
Sentiment ↓ + usage ↓ → AI check-in → escalates risk → CSM call → saved.
Use Case · Customer Retention
Retention isn't a survey - it's a conversation.
Sonaira keeps customers engaged with proactive outreach, NPS, renewals, and reactivation - all powered by AI agents and flows.
Retention · lifecycle
94%
retained
Onboard
Auto-welcome + check-ins
Renew
60-day pre-renewal play
Win-back
AI calls churned in 7d
Churn-risk signals4 accounts flagged
↓ usage
Support spike
NPS drop
By the numbers
+8pts
Logo retention
QoQ
100%
NPS coverage
Auto
+24%
Renewal save rate
vs baseline
$128k
Reactivation revenue
Avg / qtr
The idea
Churn doesn't happen at renewal - it happens months earlier.
Detect early signals
Sentiment shifts and usage drops surface before churn hits.
Reach out at scale
AI agents run check-ins on voice or SMS - at human quality.
Escalate the risky ones
Hot risks get a CSM call with full intent + history.
How it works
From silent risk to saved customer.
- Step 01Detect
Sentiment, usage, and support signals surface churn risk.
- Step 02Reach
AI runs a check-in call or SMS sequence.
- Step 03Listen
Conversation captures real reason for risk.
- Step 04Escalate
Hot risks routed to CSM with summary + next step.
Outcomes
Retention as a system, not a hope.
Logo retention
+8pts
QoQ
NPS coverage
100%
Auto
Renewal save rate
+24%
vs baseline
Reactivation revenue
$128k
Avg / qtr
Capabilities
Retention features.
Risk signals
Sentiment, usage, support - combined into a score.
Check-in agent
AI runs scheduled or triggered check-ins.
NPS automation
Send, collect, and act on NPS automatically.
Renewal calls
AI confirms or routes renewals to CSM.
Reactivation
Wake up churned accounts with relevant offers.
Cohort retention
Track retention by segment, plan, and tenure.
Old vs. new
Why teams switch to Customer Retention.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
Retention in practice.
Subscription services
Reduce involuntary churn with proactive outreach.
Example workflow
Payment fail → AI calls → resolves card → reactivates → revenue saved.
Hospitality + services
Bring back lapsed guests with AI outreach.
Example workflow
90-day lapse → AI SMS with offer → books → revenue recaptured.
"Customer Retention replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Sonaira keeps customers engaged with proactive outreach, NPS, renewals, and reactivation - all powered by AI agents and flows.
Stop losing customers you could have kept.
Catch churn signals, run proactive outreach, save renewals - automatically.