After-hours reception
Never miss a lead at 2am.
Example workflow
AI answers → qualifies → books → sends SMS confirmation → CRM logged.
Product · Sonaira Agents
AI agents that actually close conversations.
Sonaira Agents are production-grade voice and chat agents - they qualify, book, transact, and escalate, with full context and tool use over MCP.
Agents · live conversation
Aria · Voice Agent
● connected · 00:42
Caller
Hi, I need to reschedule tomorrow's service.
Ariaconf 94%reschedule
Happy to help. I see your 9am window - want me to move it to Thursday 10am?
Caller
Perfect, thursday works.
Aria
Booked Thursday 10am. Confirmation sent to your phone.
✓ booked → ServiceTitan
By the numbers
< 600ms
Voice latency
End-to-end
60+
Languages
Native
Unlimited
MCP tools
Plug in any
62%
Self-resolve
No human
The idea
AI that acts - not just answers.
Voice + chat native
Natural conversation on phone, SMS, and chat - sub-second latency.
Real tool use
Agents call your CRM, calendar, billing, and inventory via MCP.
Graceful handoff
When humans are needed, AI hands over with full summary and intent.
How it works
From greeting to action taken.
- Step 01Connect
Drop an agent on a number, chat widget, or SMS line.
- Step 02Equip
Wire in CRM, calendar, and any tool via MCP.
- Step 03Converse
AI handles the call with natural turn-taking and tool use.
- Step 04Handoff
Escalates to a human with summary, intent, and next step.
Capabilities
What Agents can do.
Voice agents
Natural turn-taking, interruption handling, and accents.
Chat agents
Web chat, WhatsApp, SMS - same agent, every channel.
Booking + scheduling
Find slots, book, confirm, and reschedule via real calendars.
CRM lookups + writes
Read and update records mid-conversation.
Multilingual
Detects and switches language automatically.
Safety + guardrails
PII redaction, profanity filters, and content policies.
Old vs. new
Why teams switch to Sonaira Agents.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
Agents in production.
Appointment booking
Let AI handle scheduling end-to-end.
Example workflow
Caller asks → AI checks calendar → confirms slot → books → reminder sent.
Tier-1 support
Resolve common issues without a human.
Example workflow
AI listens → looks up order → resolves or escalates → CSAT survey sent.
"Sonaira Agents replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Sonaira Agents are production-grade voice and chat agents - they qualify, book, transact, and escalate, with full context and tool use over MCP.
Put AI on every conversation - and watch it close them.
Voice. Chat. Tools. Handoff. Sonaira Agents are production-ready, not prototypes.