Support modernization
Move from siloed inboxes to one stream with AI deflection.
Example workflow
Connect email + chat + SMS → AI handles tier-1 → humans on tier-2 → CSAT measured.
Product · Sonaira CX
Every channel, one conversation.
Sonaira CX unifies voice, SMS, chat, email, and social into a single thread per customer - with AI assist, smart routing, and full history.
CX · unified thread
Voice
SMS
WhatsApp
Email
Web Chat
JM
Jamie Martinez
Order #84219 · 3 channels
VoiceCalled about delayed shipment
SMSTracking link sent · 2m ago
WhatsAppOrder arrived - thanks!
By the numbers
62%
AI deflection
Across channels
84%
First-touch resolve
↑ 11pts
8+
Channels
Voice, SMS, chat, email, social
4.7 / 5
CSAT
+0.4
The idea
Stop forcing customers to repeat themselves.
One thread per customer
All channels unified - your team sees the full conversation, always.
AI on every channel
AI agents qualify, answer, and route - across voice, SMS, chat, email.
Context everywhere
CRM, history, sentiment, and intent surface automatically.
How it works
From first touch to happy customer.
- Step 01Capture
Every channel funnels into one unified thread.
- Step 02Triage
AI tags, routes, and prioritizes by intent and urgency.
- Step 03Respond
Agents reply with AI assist; AI agents handle simple cases.
- Step 04Measure
CSAT, resolution time, and AI deflection tracked live.
Capabilities
What's in the CX suite.
Unified inbox
Voice, SMS, chat, email, WhatsApp, Instagram, Messenger - one place.
AI agents
Channel-aware AI that qualifies, answers, and escalates.
Smart routing
Intent-based assignment by skill, language, and history.
Agent assist
Live summaries, knowledge lookup, and reply suggestions.
CX analytics
Sentiment, SLAs, deflection, CSAT - live.
CRM-synced
Every interaction logs to HubSpot, Salesforce, and more.
Old vs. new
Why teams switch to Sonaira CX.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
CX in the wild.
Sales engagement
Engage leads on their channel of choice.
Example workflow
Web chat → SMS handoff → voice if needed → AE booked → CRM updated.
Multi-language reach
Serve customers in their native language automatically.
Example workflow
Detect language → route to AI or bilingual agent → translate transcripts → unified thread.
"Sonaira CX replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Sonaira CX unifies voice, SMS, chat, email, and social into a single thread per customer - with AI assist, smart routing, and full history.
One inbox. Every channel. Zero context loss.
Stop juggling tools. Give your team - and your AI - one place to win every conversation.