Production incident
Something is wrong, you need a human now.
Example workflow
Severity-1 chat → engineer in 4 min → triage → fix → post-mortem.
Resources · Help Center
Get unblocked, fast.
Searchable docs, live system status, troubleshooting runbooks, and 24/7 human support - wherever you need to go next.
Help · 24/7
Search docs, runbooks, FAQs…⌘K
Popular
Provisioning your first number
Connect Salesforce to Sonaira Agents
Onboarding checklist for new admins
System status
All systems · operationalVoice
SMS
Agents
API
Support at a glance
< 4 min
First response
Median
4.8 / 5
CSAT
Support
99.999%
Uptime
Trailing 12mo
24/7
Coverage
Global
The idea
Self-serve first. Humans when you need them.
Searchable docs
Every product, every API, with code samples.
Live status
Real-time uptime, incident history, subscribe to updates.
24/7 humans
Real engineers on chat, email, and phone - always.
How it works
From question to answer.
- Step 01Search
AI-powered search across docs, runbooks, and tickets.
- Step 02Try the runbook
Step-by-step fixes for the top 200 issues.
- Step 03Open a ticket
Auto-routed by product and severity.
- Step 04Get a human
24/7 on chat for severity-1 and above.
Support
Support that feels like an extension of your team.
First response
< 4 min
Median
CSAT
4.8 / 5
Support
Uptime
99.999%
Trailing 12mo
Coverage
24/7
Global
Capabilities
What the Help Center includes.
Docs
Quickstarts, references, code samples, tutorials.
Runbooks
Top 200 troubleshooting flows, step-by-step.
Status page
Live uptime, incidents, post-mortems, subscriptions.
Live chat
24/7 chat with real engineers, not bots.
Tickets
Auto-routed by product, severity, and SLA.
API status
Per-region API health, latency, error rates.
Old vs. new
Support that earns its NPS.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
What teams reach for.
Integration question
Wiring Sonaira to a custom system.
Example workflow
Search docs → runbook → if blocked → ticket → engineer responds same day.
Audit / compliance
Pulling SOC 2 + HIPAA artifacts.
Example workflow
Compliance portal → download report → DPA → security review.
"Help Center replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Searchable docs, live system status, troubleshooting runbooks, and 24/7 human support - wherever you need to go next.
Need help now?
Chat is open 24/7. Median first response under 4 minutes, with real engineers on the other end.