Cut after-call work
Reps stop typing notes - Assist does it.
Example workflow
Call ends → AI writes summary + disposition → CRM updated → rep onto next call.
Product · Sonaira Assist
A copilot for every agent on every call.
Sonaira Assist sits next to your agents - surfacing knowledge, drafting replies, summarizing calls, and coaching reps in real time.
Assist · live coach
Live transcript
Agent: Thanks for calling, how can I help?
Caller: My internet keeps cutting out…
Agent: Let me pull up your account.
[typing…]
Suggest
"Have you tried resetting the modem in the last 24h?"
Compliance
Read disclosure before charging.
Post-call summary
- • Issue: intermittent connection · modem firmware
- • Action: scheduled tech visit Thu 2–4pm
- • Sentiment: neutral → positive · NPS likely 8
By the numbers
↓ 32%
Handle time
With Assist
↓ 50%
Ramp time
New hires
97%
Summary accuracy
vs human
60+
Languages
Native
The idea
Make every rep your best rep.
Knowledge at hand
Live search across docs, scripts, and past calls during the conversation.
AI suggestions
Reply drafts and next-step hints, in your brand voice.
Coaching that scales
Auto-flag moments - and turn them into 1:1 clips.
How it works
From rep ramp to consistent excellence.
- Step 01Listen
Assist transcribes and summarizes in real time.
- Step 02Surface
Knowledge, reply suggestions, and customer context appear inline.
- Step 03Summarize
Post-call summary auto-written and pushed to CRM.
- Step 04Coach
AI flags moments and builds training clips automatically.
Capabilities
What Assist gives every rep.
Live summaries
Always-on rolling summary during the call.
Knowledge lookup
Semantic search across docs and past calls.
Reply suggestions
One-click drafts on every channel.
Auto-disposition
Call wraps tagged for you - no after-call work.
Coaching clips
AI builds training moments automatically.
CRM auto-fill
Notes, outcomes, and next steps written for you.
Old vs. new
Why teams switch to Sonaira Assist.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
Assist in action.
Ramp new hires faster
Get reps to quota in half the time.
Example workflow
Assist surfaces playbook + scripts live → manager sees coaching moments → 1:1 weekly.
Multilingual consistency
Serve customers in any language without losing tone.
Example workflow
Live translation + brand-voice rewriting → agent replies in own language → customer in theirs.
"Sonaira Assist replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Sonaira Assist sits next to your agents - surfacing knowledge, drafting replies, summarizing calls, and coaching reps in real time.
Give every rep a copilot. Lift every metric.
Live summaries, knowledge, suggestions, and coaching - built in, ready on call one.