Where is revenue leaking?
See exactly where conversations stall.
Example workflow
Insights → top 5 objections → coach script → re-measure in 7 days.
Product · Sonaira Insights
Every conversation, measured and explained.
Sonaira Insights turns every voice, SMS, chat, and email interaction into live dashboards, summaries, and signals leaders can act on.
Insights · dashboard
Calls
12.4k
+18%
Conversion
34.2%
+4.1pt
CSAT
4.6
+0.3
Conversations · 14d +22%
Booked demo
72%
Qualified
48%
Closed-won
22%
By the numbers
2m 14s
Resolution time
↓ 38%
84%
First-call resolve
↑ 11pts
62%
AI deflection
↑ 22pts
4.7 / 5
CSAT
+0.4
The idea
Conversations as data - finally.
Real-time, not weekly
Live dashboards update as conversations happen.
Signal to insight
Transcripts, sentiment, intent, and outcomes - automatically extracted.
AI synthesis
Daily and weekly AI digests surface what's changing and why.
How it works
From raw call to actionable signal.
- Step 01Capture
Every interaction recorded, transcribed, and tagged in real time.
- Step 02Score
AI scores intent, sentiment, objection, and outcome.
- Step 03Surface
Dashboards, alerts, and digests show what's changing.
- Step 04Act
Triggers feed back into flows, coaching, and routing.
Capabilities
What's in the dashboard.
Transcripts + summaries
Searchable, speaker-labeled, AI-summarized.
Sentiment + tone
Per-call and trend-line sentiment across teams.
Agent performance
Talk time, response time, resolution, scoring.
Response SLAs
First-response and resolution across every channel.
Conversion reporting
Calls to demos to revenue - fully attributed.
QA + compliance
Auto-score 100% of calls against your rubric.
Old vs. new
Why teams switch to Sonaira Insights.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
Decisions made with Insights.
Who needs coaching now?
Identify reps trending down before quota slips.
Example workflow
Sentiment ↓ + close-rate ↓ → manager alert → 1:1 with AI clips.
What changed this week?
AI weekly digest highlights what moved and why.
Example workflow
Monday digest → 'Demo requests up 24%' → adjust pricing page.
"Sonaira Insights replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Sonaira Insights turns every voice, SMS, chat, and email interaction into live dashboards, summaries, and signals leaders can act on.
Stop guessing what's happening on calls.
See every conversation, every signal, and every outcome - live, ranked, and explained.