Regulated industries
Meet compliance without 10 QA analysts.
Example workflow
Define rubric → AI scores 100% → flags exceptions → manager reviews → audit log.
Product · Sonaira QA
QA every conversation - not just a sample.
Sonaira QA scores 100% of voice and chat conversations against your rubric, with PII redaction, compliance flags, and full audit trails.
QA · auto-scorecard
Call #c-48219 · Agent MJ
Support · Tier-1 · 6:42
88/100
Pass
Greeting & identification
Disclosure read
Active listening signals
PII redacted in recording
Offered next-best action
100%
calls scored
PCI · HIPAA
redactions
+12pt
coach lift
By the numbers
100%
Call coverage
Every call
94%
Scorecard accuracy
vs human QA
Real-time
PII redaction
Built in
Per program
Retention controls
Configurable
The idea
QA you couldn't afford - now standard.
Score 100%, not 2%
Every call evaluated against your rubric - no manual sampling.
Compliance built-in
PII redaction, retention controls, and audit trails out of the box.
Coaching at scale
Auto-flagged moments turn into training clips.
How it works
From rubric to operational quality.
- Step 01Define
Build your scorecard once - by team, channel, or program.
- Step 02Score
AI evaluates every call against the rubric in real time.
- Step 03Flag
Compliance issues and coaching moments surface automatically.
- Step 04Improve
Manager dashboards drive 1:1s with real call clips.
Capabilities
What QA covers.
Custom scorecards
Per team, channel, or program.
PII redaction
Real-time masking on transcripts and recordings.
Auto-tagging
Intent, sentiment, objection, outcome.
Retention controls
Per-program data lifecycle and deletion.
Coaching clips
AI builds training moments automatically.
Audit trails
Every score, change, and review - logged.
Old vs. new
Why teams switch to Sonaira QA.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
QA in action.
Outsourced operations
Hold BPOs to a measurable standard.
Example workflow
Scorecards run on all partner calls → SLA dashboard → weekly QBR with clips.
New rep coaching
Find what new hires need before they slip.
Example workflow
Auto-score → coaching moments → 1:1 clip library → re-score in 30 days.
"Sonaira QA replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Sonaira QA scores 100% of voice and chat conversations against your rubric, with PII redaction, compliance flags, and full audit trails.
QA every call. Coach every rep. Prove it to every auditor.
AI-powered scoring, PII redaction, and audit trails - built into the platform.