Replace shared email
Move support@ off Gmail into a real inbox.
Example workflow
Connect mailbox → AI triages → assignments + SLAs → close with audit trail.
Product · Sonaira Inbox
Every message, one team inbox.
Sonaira Inbox brings every channel into one collaborative workspace - with assignments, internal notes, AI triage, and shared context.
Inbox · shared team
Priya S.Email
Refund for #91823
12m
AB
+1 415 555 0192Voice
Voicemail: pricing question
4m
TR
Marco L.SMS
Reply to onboarding
1h
-
Ana K.Chat
@you - needs review
now
You
142
open
94%
SLA met
6
@mentions
By the numbers
22s
First reply
↓ 71%
Real-time
Workload visibility
Per agent
96%
AI triage accuracy
Self-learning
8+
Channels
Unified
The idea
A team inbox for the way teams actually work.
Collaborative by default
Mention teammates, leave notes, hand off cleanly - no more forwarded emails.
AI triage
Every message tagged, prioritized, and routed automatically.
Total visibility
Managers see workload, SLAs, and bottlenecks in real time.
How it works
From inbox chaos to clear ownership.
- Step 01Land
Voice voicemails, SMS, email, and chat all arrive in one inbox.
- Step 02Triage
AI tags intent, urgency, and customer tier.
- Step 03Assign
Auto-assignment by skill, language, and availability.
- Step 04Resolve
Reply in-thread with AI assist; close with full audit trail.
Capabilities
Features your team will actually use.
Assignments + ownership
Round-robin, skill-based, or manual.
Internal notes
@mention teammates without the customer seeing.
AI reply suggestions
One-click drafts that match brand voice.
Auto-tagging
Intent, sentiment, customer tier - applied on arrival.
SLA timers
Visible per conversation, escalations automatic.
Full-text search
Find any message across every channel in seconds.
Old vs. new
Why teams switch to Sonaira Inbox.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
Inbox in action.
SMS-first support
Customers text in; team replies in one place.
Example workflow
Inbound SMS → AI tags → assigned → agent replies in-thread → resolved.
Manager visibility
See workload and bottlenecks live.
Example workflow
Manager dashboard → workload heatmap → SLA alerts → rebalance assignments.
"Sonaira Inbox replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Sonaira Inbox brings every channel into one collaborative workspace - with assignments, internal notes, AI triage, and shared context.
One inbox. Every channel. Real ownership.
Stop losing messages between tools. Sonaira Inbox brings every conversation home.