The foundation for every conversation.
Channels, intelligence, automation, and carrier-grade infrastructure - unified into one AI Communication Cloud. Replace the stack. Keep the numbers.
The platform map
Four layers. One cloud.
Click a layer to jump into how it works.
Layer 01 · Channels
Every customer touchpoint, captured.
Voice, SMS, email, web chat, WhatsApp, and social - ingested through one normalized layer with carrier-grade reach.
- Tier-1 voice + 10DLC SMS
- Web + WhatsApp chat widgets
- IMAP/SMTP + native email
Layer 02 · Intelligence
Models that understand intent.
Realtime transcription, sentiment, intent classification, and a multi-model routing layer that picks the best LLM per task.
- Sub-300ms voice ASR + TTS
- Intent + sentiment scoring
- Model routing (GPT, Gemini, Claude, open)
Layer 03 · Automation
Conversations that trigger action.
Flows turn every signal - call ended, sentiment dropped, lead qualified - into CRM updates, follow-ups, or MCP tool calls.
- Trigger / condition / action builder
- MCP server integrations
- Native CRM + helpdesk syncs
Layer 04 · Infrastructure
Carrier-grade, multi-region.
Direct relationships with Tier-1 carriers, SOC 2 controls, and multi-region failover - built for regulated industries.
- 99.99% telco SLA
- SOC 2 · HIPAA · PCI scope
- US · EU · APAC regions
What's included
One cloud vs. a stitched-together stack.
Architecture
Built like infrastructure. Used like a product.
Multi-region, multi-tenant by default, with isolation for regulated workloads. Carrier traffic and AI traffic live on separate planes so neither can degrade the other.
- Active-active across regions with automatic failover.
- Dedicated tenancy available for HIPAA / PCI workloads.
- Carrier and AI planes isolated for SLA protection.
- Full audit log, data residency, and BYO-key options.
Go deeper
Explore the layers in detail.
Questions, answered
The platform, end to end.
One cloud. Four layers. Zero stitching.
See how teams replace a stack of vendors with a single AI Communication Cloud - same numbers, same channels, dramatically less tooling.