Six channels, one thread.
Every voicemail, text, email, and chat lands on the same timeline - assigned to the same customer, visible to the same team, ready for the same reply.
- 📞 Voice · 2m
- 💬 SMS · 5m
- ✉️ Email · 12m
- 💻 Chat · yesterday
Channel matrix
Every channel, built-in.
Each channel is first-class - not bolted on. Compliance, identity, and threading work the same way everywhere.
- Reach
- Inbound + outbound calling on Tier-1 carriers.
- In the inbox
- Transcripts, AI summaries, sentiment, speaker labels.
- Compliance
- STIR/SHAKEN, call recording with consent.
- Reach
- 10DLC, toll-free, short codes; opt-in management.
- In the inbox
- Two-way SMS with delivery + read state.
- Compliance
- 10DLC registered, opt-out auto-handled.
- Reach
- IMAP / SMTP or native domain.
- In the inbox
- Threaded email shows alongside voice and chat.
- Compliance
- DKIM/DMARC, unsubscribe headers.
- Reach
- Drop-in widget for any site.
- In the inbox
- Bot + human, with file uploads and typing indicators.
- Compliance
- Cookieless mode available.
- Reach
- WhatsApp Business API, official templates.
- In the inbox
- Threaded WA with media + interactive replies.
- Compliance
- Meta-approved templates, 24h window enforced.
- Reach
- Instagram, Facebook, LinkedIn DMs.
- In the inbox
- All social messages stitched to the same customer.
- Compliance
- Platform-level rate + policy adherence.
A day in one thread
One customer. Four channels. One timeline.
- 08:14 · Chat
Customer opens web chat: "Pricing question on Pro plan."
- 08:17 · Chat
AI answers, qualifies → tags as 'Sales · expansion'.
- 10:42 · Voice
Customer calls in. Inbox shows the chat history before agent picks up.
- 10:58 · Email
Agent sends quote by email - automatically threaded under same customer.
- 14:21 · SMS
Customer texts "approved" - closed in one tap, deal pushed to CRM.
Built for teams
Shared visibility. Zero collisions.
Auto-assign by skill, language, or round-robin. Re-assign with one click.
Mention teammates inside a thread - visible only to your team.
Draft replies, tone shifts, and next-best-action right in the composer.
Two agents can't reply at once. Typing indicators + lock prevent collisions.
First-response and resolution timers per channel and per segment.
Reusable responses with merge fields, shared across the team.
Questions, answered
How the unified inbox works.
One inbox. Every channel. Zero context loss.
See how teams collapse five tools into one unified surface - without losing visibility or speed.