QSR + restaurants
AI handles orders, reservations, and questions.
Example workflow
Customer calls → AI takes order → POS integration → pickup SMS.
Industry · Retail & Franchises
Every store, every brand standard.
Sonaira lets retail chains and franchise networks run local presence with central consistency - AI agents per store, brand voice enforced.
Franchise · network
Promo blast - Labor Day
Sent · 9 stores "20% off in-store this weekend - reply STOP to opt out."
Austin #214
200 opt-in
Denver #318
217 opt-in
Miami #102
234 opt-in
Houston #441
251 opt-in
Seattle #088
268 opt-in
Phoenix #209
285 opt-in
Chicago #166
302 opt-in
Atlanta #392
319 opt-in
Dallas #057
336 opt-in
2.4k
texts/day
32%
redemption
1 click
rollout
By the numbers
1,000+
Stores supported
Single tenant
1 day
Onboard time
Per store
Enforced
Brand consistency
AI
Live
Cross-store metrics
Per region
The idea
Every store local. Every customer on-brand.
Local per store
Local DIDs, local hours, local offers - per location.
Central brand voice
Scripts, escalations, and offers managed from HQ.
Customer SMS
Order confirmations, pickup notifications, loyalty offers.
How it works
From store call to loyal customer.
- Step 01Provision
Per-store DIDs and AI agents in minutes.
- Step 02Standardize
Central brand voice and escalations.
- Step 03Localize
Per-store hours, offers, and inventory.
- Step 04Measure
Compare stores live; replicate what works.
Network
Run every store like your flagship.
Stores supported
1,000+
Single tenant
Onboard time
1 day
Per store
Brand consistency
Enforced
AI
Cross-store metrics
Live
Per region
Capabilities
Retail-ready features.
Per-store DIDs
Local presence in every market.
Brand-voice AI
AI agents on every store line.
Customer SMS
Order, pickup, loyalty notifications.
Local hours + holidays
Per-store scheduling and overflow.
Cross-store reporting
Compare locations on every metric.
POS + loyalty
Integrations with major retail systems.
Old vs. new
Why teams switch to Retail & Franchises.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
Retail in production.
Franchise networks
Roll out modern phones to every franchisee.
Example workflow
Per-store DIDs → brand-voice scripts → local AI → HQ reports network-wide.
Specialty retail
Cross-store inventory + appointment booking.
Example workflow
Customer asks → AI checks inventory across stores → books fitting → SMS confirm.
"Retail & Franchises replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Sonaira lets retail chains and franchise networks run local presence with central consistency - AI agents per store, brand voice enforced.
Local everywhere. On-brand always.
Per-store AI, central brand voice, and cross-store reporting - for every retail network.