Multi-family operators
Cover hundreds of properties with one AI front desk.
Example workflow
Per-property DID → AI handles inquiries + tickets → routes to right team.
Industry · Property Management
Tenant calls, always answered.
Sonaira handles every leasing inquiry, tenant request, and maintenance call - 24/7, across every property in your portfolio.
Maintenance · units
101
102
103
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105
106
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108
109
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111
112
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114
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124
Unit 106 · leak under sink
Tenant: Aaron K · reported 8m ago
Unit 214 · HVAC tune-up
Scheduled · Thu 11am
Tenant SMS thread
Plumber dispatched · ETA 25 min
Thanks!
By the numbers
+42%
Tour bookings
vs baseline
24/7
After-hours coverage
AI
< 1 min
Maintenance time-to-ticket
Auto
+12%
Rent collection lift
Smart reminders
The idea
Tenants don't care which office is open.
Leasing agent
AI books tours, qualifies prospects, and answers questions.
Maintenance triage
Tenant calls land as tickets in your property mgmt software.
Rent + lease reminders
Smart reminders cut late payments and improve renewals.
How it works
From prospect call to lease signed.
- Step 01Answer
AI answers every leasing and tenant call, 24/7.
- Step 02Route
Prospects to tours; tenants to maintenance triage.
- Step 03Book
Tours land on the calendar; tickets in your PMS.
- Step 04Follow up
AI follows up on tours, renewals, and rent.
Operations
Cover every property, every hour, every channel.
Tour bookings
+42%
vs baseline
After-hours coverage
24/7
AI
Maintenance time-to-ticket
< 1 min
Auto
Rent collection lift
+12%
Smart reminders
Capabilities
Built for property management.
Leasing agent
Books tours, qualifies prospects, answers FAQs.
Maintenance routing
Tickets created in your PMS automatically.
Smart reminders
Rent, renewals, inspections - automated.
Tenant SMS
Two-way messaging for routine requests.
Multilingual
Serve diverse tenant bases natively.
PMS integrations
Yardi, AppFolio, Buildium, and more.
Old vs. new
Why teams switch to Property Management.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
Property management in production.
Short-term rentals
Guest communication across listings.
Example workflow
Guest texts → AI handles → escalates urgent → reviews requested post-stay.
Commercial property
Tenant service centralized across buildings.
Example workflow
Tenant call → AI triages → maintenance vs leasing → routes accordingly.
"Property Management replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Sonaira handles every leasing inquiry, tenant request, and maintenance call - 24/7, across every property in your portfolio.
Every property, always answered.
AI leasing, maintenance triage, and tenant SMS - across every property, every hour.