Independent hotels
Replace front-desk overflow with 24/7 AI.
Example workflow
After-hours call → AI books in PMS → confirms via SMS → guest checks in.
Industry · Hospitality
Every guest call becomes a booking.
Sonaira powers hotel groups with AI agents that book, answer guest questions, and recover missed reservations - natively integrated with your PMS.
Concierge · live thread
Suite 1208 · Ms. Carter
Check-in 3:42pm · 2 nights
Late check-out possible Sunday?
Approved through 2pm at no charge.
Also - breakfast in room at 8?
Ordered ✓ Routed to room service.
24/7
multi-lingual
+34%
upsell
4.8
guest CSAT
By the numbers
+38%
Bookings recovered
Missed-call
24%
After-hours bookings
Of total
+3x
Review velocity
Auto-request
All major
PMS integrations
Native
The idea
The phone is still your biggest booking channel.
Reservations via voice
AI books, modifies, and confirms reservations on the call.
Guest messaging
Pre-arrival, in-stay, and post-stay SMS - automated.
PMS-integrated
Native integrations with Mews, Cloudbeds, Opera, and more.
How it works
From guest call to confirmed reservation.
- Step 01Answer
AI picks up - 24/7, every language, every property.
- Step 02Match
Check rates and availability live in your PMS.
- Step 03Book
Take the reservation on the call; send confirmation.
- Step 04Engage
Pre-arrival SMS, upsells, in-stay, post-stay reviews.
Impact
More bookings, fewer no-shows, higher CSAT.
Bookings recovered
+38%
Missed-call
After-hours bookings
24%
Of total
Review velocity
+3x
Auto-request
PMS integrations
All major
Native
Capabilities
Built for hospitality.
Reservation agent
AI takes bookings live with PMS check.
Guest SMS journey
Pre-arrival, in-stay, post-stay - automated.
Multilingual
60+ languages out of the box.
Missed-call recovery
Recover after-hours and overflow calls.
PMS integrations
Mews, Cloudbeds, Opera, and more.
Property analytics
Compare properties on bookings, NPS, CSAT.
Old vs. new
Why teams switch to Hospitality & Hotels.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
Hospitality in production.
Hotel groups
Standardize guest experience across properties.
Example workflow
Central AI voice → per-property logic → cross-property booking → unified reporting.
Boutique resorts
Concierge-level service with AI scale.
Example workflow
Pre-arrival SMS → upsells → in-stay requests → post-stay review request.
"Hospitality & Hotels replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Sonaira powers hotel groups with AI agents that book, answer guest questions, and recover missed reservations - natively integrated with your PMS.
Turn every guest call into a booking.
AI reservations, guest SMS journeys, and missed-call recovery - natively integrated with your PMS.