Multi-site clinics
Centralize phones, keep local numbers.
Example workflow
Local DIDs per site → AI books across clinics → routes overflow → compliance enforced.
Industry · Healthcare
Patient communication, without the front-desk bottleneck.
Sonaira's AI agents book appointments, run intake, send reminders, and handle routine questions - with the privacy and reliability healthcare demands.
Patient · intake
HIPAA-compliant · PHI encryptedBAA on file
New patient · J. Singh
Annual physical · Dr. Reyes
Thu 10:30am
Confirmed
Intake done
Insurance OK
Consent
Reminder cadence
−7d email→−1d SMS→−2h AI call
−43%
no-shows
100%
PHI redacted
24/7
intake
By the numbers
↓ 38%
No-show rate
Smart reminders
+22%
After-hours bookings
AI
+58%
Intake completion
SMS
Built-in
PII compliance
Per-tenant
The idea
Healthcare runs on calls. Calls shouldn't run your staff.
AI booking
AI handles routine appointment booking and rescheduling.
Digital intake
Pre-visit intake via SMS - fewer clipboards.
Privacy-first
PII redaction, retention controls, audit trails.
How it works
From inbound call to patient checked in.
- Step 01Answer
AI picks up - 24/7, every language.
- Step 02Book
Schedule or reschedule in your practice software.
- Step 03Prep
Send intake forms and prep instructions via SMS.
- Step 04Remind
Smart reminders cut no-shows - and confirm rebookings.
Operations
Better access. Fewer no-shows.
No-show rate
↓ 38%
Smart reminders
After-hours bookings
+22%
AI
Intake completion
+58%
SMS
PII compliance
Built-in
Per-tenant
Capabilities
Healthcare-grade features.
Appointment agent
Book, reschedule, cancel - natural conversation.
Digital intake
Send intake forms via SMS, auto-fill records.
Smart reminders
Reduce no-shows with multi-touch reminders.
PII redaction
Real-time redaction in transcripts and recordings.
Multilingual
60+ languages for diverse patient bases.
Practice management
Integrations with major EMR/PM systems.
Old vs. new
Why teams switch to Healthcare & Clinics.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
Clinics in production.
Dental + specialty
Automate routine front-desk calls.
Example workflow
Patient calls → AI books → intake SMS → reminders → no-show ↓.
Telehealth
Coordinate virtual visits via SMS + voice.
Example workflow
Visit booked → link sent via SMS → reminder → AI handles reschedules.
"Healthcare & Clinics replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Sonaira's AI agents book appointments, run intake, send reminders, and handle routine questions - with the privacy and reliability healthcare demands.
Modern patient communication, without the IT lift.
AI booking, intake, and reminders - with the privacy controls healthcare requires.