AI-augmented BPO
Win contracts by pitching AI deflection up front.
Example workflow
RFP → demo AI deflection → pilot on tier-1 → expand → prove ROI.
Industry · BPOs & Contact Centers
Run more programs with fewer seats.
Sonaira gives BPOs and contact centers carrier-grade infrastructure, multi-tenant programs, and AI deflection - to win more contracts profitably.
BPO · multi-tenant
Tenants
14
Agents
412
Conc. calls
318
SLA avg
91%
Client A · Sales
32/40SLA 96%
Client B · Support
58/64SLA 84%
Client C · Collections
12/18SLA 92%
Client D · CX
22/28SLA 78%
By the numbers
Up to 60%
AI deflection
Tier-1
↓ 38%
Cost per seat
vs legacy
100%
QA coverage
Every call
Days
Program ramp
Not weeks
The idea
Win more programs without scaling headcount.
Multi-tenant programs
Run dozens of client programs isolated and reportable.
AI on every program
Deflect tier-1, lift conversion, prove ROI to clients.
100% QA coverage
Auto-score every call - prove SLA compliance.
How it works
From contract to live program in days.
- Step 01Provision
Spin up a new program with isolated routing and scripts.
- Step 02Train
AI grounded on the client's knowledge and scripts.
- Step 03Run
Live with auto-QA, supervisor tools, and reporting.
- Step 04Prove
Per-program dashboards prove ROI to your client.
Operations
BPO economics, rewritten.
AI deflection
Up to 60%
Tier-1
Cost per seat
↓ 38%
vs legacy
QA coverage
100%
Every call
Program ramp
Days
Not weeks
Capabilities
Built for BPOs.
Multi-tenant
Programs isolated by client, routing, and reporting.
AI per program
Trained on each client's docs and brand voice.
Supervisor tools
Live monitor, whisper, barge, coach.
Auto-QA
Score 100% of calls per client rubric.
Per-program reporting
Prove SLAs and ROI to each client.
Workforce mgmt
Scheduling, adherence, and forecasting.
Old vs. new
Why teams switch to BPOs & Contact Centers.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
BPOs in production.
Nearshore + offshore
Use AI to scale across time zones and languages.
Example workflow
AI handles 24/7 tier-1 → escalates to nearshore for tier-2 → offshore for back office.
Outcome-based contracts
Move from per-seat to per-outcome pricing.
Example workflow
Auto-QA + analytics prove per-call outcomes → outcome-based pricing model.
"BPOs & Contact Centers replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Sonaira gives BPOs and contact centers carrier-grade infrastructure, multi-tenant programs, and AI deflection - to win more contracts profitably.
Win more programs. Run them more profitably.
Multi-tenant, AI-deflected, 100% QA'd. The modern BPO stack.