Hotel group: +38% bookings
Missed-call recovery in a 42-property group.
Example workflow
Missed call → AI SMS in 30s → live booking link → CRM logged → revenue attributed.
Resources · Customer Stories
Results, not testimonials.
Every story comes with the metrics - revenue recovered, response time slashed, agents freed. See what teams ship with Sonaira in 90 days.
Case study · live
HG
Harbor Group · Hospitality
42 properties · rolled out in 6 weeks
"We recovered every missed reservation. Sonaira paid for itself in the first month."
Revenue recovered
$1.2M180d
Response time
-87%vs Q1
60+
stories
12
industries
90d
avg rollout
Library impact
84
Customers featured
& counting
+22%
Avg revenue lift
First year
−31%
Avg cost reduction
OpEx
67
NPS
Sonaira
The idea
Outcomes, in their own words.
Measured impact
Every story includes hard numbers, audited by the customer.
Comparable baselines
Before/after metrics on the same KPIs.
How they ship
Architecture diagrams, team structure, rollout playbook.
How it works
Browse by what you care about.
- Step 01By industry
Hospitality, healthcare, services, retail, BPO, finance.
- Step 02By outcome
Revenue, retention, deflection, response time.
- Step 03By product
Voice, Agents, Flow, Contact Center, Insights.
- Step 04By size
Mid-market, enterprise, multi-location, global.
Library
Stories with audited numbers.
Customers featured
84
& counting
Avg revenue lift
+22%
First year
Avg cost reduction
−31%
OpEx
NPS
67
Sonaira
Capabilities
What every story includes.
Business outcomes
Revenue, conversion, retention - quantified.
Operational metrics
AHT, FCR, deflection, response time.
Architecture
How they wired Sonaira into their stack.
Team structure
Who owns what, post-rollout.
Rollout playbook
Phases, milestones, change management.
What's next
Where they're taking Sonaira in year two.
Old vs. new
Customer stories that earn trust.
Legacy stack
With Sonaira
- Siloed tools wired with brittle ZapsOne platform - voice, messaging, AI, workflow
- Months of carrier and vendor procurementProvisioned in minutes on Tier-1 infrastructure
- AI bolted on after the factAI-native from the carrier layer up
- Reports lag the business by weeksReal-time analytics on every conversation
In practice
Featured stories.
Healthcare: 64% deflection
AI agents triage 24/7 across 14 clinics.
Example workflow
Inbound → AI triage → schedule/reschedule → handoff complex → audited.
BPO: 3.2× agent capacity
AI assist + workflow automation for a 1,200-seat BPO.
Example workflow
Live assist → auto-disposition → QA scored → coaching loop.
"Customer Stories replaced three vendors for us - and we ship customer experiences in days instead of quarters."
3.2×
Faster to deploy
Plays nice with your stack
SalesforceHubSpotZendeskIntercomSlackMicrosoft TeamsGoogle WorkspaceTwilioStripeNotionZapierMCP
Related products
Built into these Sonaira products.
FAQ
Questions, answered.
- Every story comes with the metrics - revenue recovered, response time slashed, agents freed. See what teams ship with Sonaira in 90 days.
Want to be the next story?
Book a demo and we'll model your before/after - in your numbers, with your data.