Live data in the call
AI looks up real customer data mid-conversation - no scripts.
Caller asks for order status → AI calls MCP.crm.lookup → answers with live data → logs back to CRM.
Sonaira speaks Model Context Protocol - so AI agents and workflows can call your CRM, calendar, helpdesk, billing, or any custom system with no glue code.
The idea
MCP standardizes how AI agents discover and call tools - across any vendor.
Skip custom function-calling boilerplate. Connect once, use everywhere.
Native integrations for top systems - plus an MCP bus for anything else.
How it works
Add a native integration or point Sonaira at an MCP server.
Agents and flows see the tools, schemas, and permissions automatically.
AI invokes tools mid-conversation - lookups, updates, bookings.
Results are summarized and spoken or sent back to the customer.
MCP in action
Customer asks: 'When is my next service?'tools.crm.lookup({ customer_id })→ Next service: Nov 4, 9:00 AM'Your next service is Thursday, Nov 4 at 9 AM. Want a reminder?'MCP in action
Customer
Calls about renewal pricing
Agent (AI)
tools.salesforce.getAccount(phone)
Salesforce
→ account · plan: Pro · MRR $89
Agent (AI)
tools.stripe.createDiscount(id, 15)
Stripe
→ coupon RENEW15 · audit logged
Agent (AI)
tools.hubspot.logActivity(deal, …)
Customer
Accepts new price · call ends
Capabilities
HubSpot, Salesforce, Pipedrive, Zoho, custom.
Google, Outlook, Calendly, ServiceTitan, Mews, Cloudbeds.
Slack, Microsoft Teams, email, SMS notifications.
Snowflake, BigQuery, Looker, custom warehouses.
Zendesk, Intercom, Freshdesk, Front.
Connect anything with a REST endpoint.
In practice
AI looks up real customer data mid-conversation - no scripts.
Caller asks for order status → AI calls MCP.crm.lookup → answers with live data → logs back to CRM.
AI combines tools to handle complex requests in one shot.
AI checks calendar → confirms inventory → books appointment → sends SMS confirmation. One flow.
Expose your internal API once via MCP - every agent can use it.
Internal billing system → MCP wrapper → AI agent quotes pricing live → updates record.
Related products
By the numbers
Certified connectors
CRM, helpdesk, calendar, billing, data, and identity systems.
MCP-native
Every connector exposes typed tools agents can call directly.
Zero-config auth
One-click connect; tokens scoped per workflow.
Sync across systems
Read and write, with conflict resolution and audit logs.
Questions, answered
Connect your stack once. Let every AI agent and workflow use it - natively, instantly, at scale.