Where is revenue leaking?
See exactly where conversations stall - and which objections recur.
Example workflow
Insights → top 5 objections → coach script → re-measure 7 days later.
Platform · Analytics & Intelligence
Every conversation, measured and explained.
Sonaira Insights turns voice, SMS, chat, and email into live dashboards, transcripts, AI summaries, and signals leaders can act on - in real time.
Conversations · todayLive
12,847
+18% vs yesterday
Sentiment · last 50 calls
NegativePositive
AI summary
Demo requests are up 24%. Top objection: pricing tiers. Recommend a follow-up SMS within 4 hours.
The idea
Conversations as data - finally.
Real-time, not weekly
Live dashboards update as conversations happen - no overnight ETL.
From signal to insight
Transcripts, sentiment, intent, and outcomes - automatically extracted.
AI does the synthesis
Daily and weekly AI digests surface what's changing and why.
How it works
From raw call to actionable signal.
- Step 01Capture
Every interaction is recorded, transcribed, and tagged in real time.
- Step 02Score
AI scores intent, sentiment, objection, and outcome.
- Step 03Surface
Dashboards, alerts, and digests show what's changing.
- Step 04Act
Triggers feed back into flows, coaching, and routing.
By the numbers
From conversation to measurable outcome.
Avg. resolution
2m 14s
↓ 38%
First-call resolution
84%
↑ 11pts
AI deflection
62%
↑ 22pts
CSAT
4.7 / 5
+0.4
Sentiment river · last 24h
Every conversation, scored in real time.
Positive Negative
00:0006:0012:0018:0024:00
Capabilities
What you'll see in Insights.
Transcripts + summaries
Searchable, speaker-labeled, and AI-summarized.
Sentiment + tone
Per-call and trend-line sentiment across teams.
Agent performance
Talk time, response time, resolution, and scoring.
Response SLAs
First-response and resolution across every channel.
Conversion reporting
Calls to demos to revenue - fully attributed.
QA + compliance
Auto-score 100% of calls against your rubric.
In practice
Decisions teams make with it.
Who needs coaching now?
Identify reps trending down before quota slips.
Example workflow
Sentiment ↓ + close-rate ↓ → manager alert → 1:1 with AI call examples.
What changed this week?
AI weekly digest highlights what moved and why.
Example workflow
Monday digest → 'Demo requests up 24%, pricing objections up 12%' → adjust pricing page.
Related products
Built into these Sonaira products.
By the numbers
Every conversation, measured.
100%
Conversations scored
Voice, chat, SMS, and email - auto-transcribed and analyzed.
<1s
Dashboard refresh
Real-time KPIs streamed straight from the event bus.
40+
Default KPIs
Volume, sentiment, intent, resolution, CSAT proxy, agent perf, and more.
Every call
AI summary
Outcome, action items, and follow-ups generated automatically.
Questions, answered
How Analytics & Intelligence works.
Volume, sentiment, intent, resolution rate, AI vs human split, CSAT proxy, channel mix, agent performance, and topic clusters - out of the box.
Stop guessing what's happening on calls.
See every conversation, every signal, and every outcome - live, ranked, and explained.